Privacy Policy

At High Country Gardens, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact our support team, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, contact us, or subscribe to communications, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment-related information

• Order history

• Customer service communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referring website

• Date and time of visits

• Website usage data

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and enhance your shopping experience.

2. How We Collect Information

We collect information in several ways, including:

• Information you provide directly when placing orders.

• Information submitted through customer service inquiries.

• Information provided when subscribing to newsletters or promotional communications.

• Information collected automatically through cookies and analytics tools.

• Information collected during website browsing and interactions.

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders.

• Provide customer support.

• Communicate order updates and shipping notifications.

• Verify transactions and prevent fraud.

• Improve website functionality and user experience.

• Personalize content and product recommendations.

• Send promotional communications when permitted by law.

• Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Service Providers

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Analytics providers

• Customer service platforms

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations

• Protect our rights and property

• Investigate fraud or security concerns

• Protect customers and the public

5. Payment Security

We take payment security seriously.

Payments made through our website may be processed using secure third-party payment providers that support Visa and MasterCard transactions.

We do not intentionally store complete payment card numbers on our servers. Payment information is processed through secure systems designed to protect sensitive financial data.

6. Cookies and Similar Technologies

Cookies help us provide a better shopping experience.

Cookies may be used to:

• Remember shopping cart contents

• Save customer preferences

• Improve website functionality

• Analyze visitor behavior

• Measure marketing performance

Most web browsers allow users to control or disable cookies through browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Data Storage and Protection

We implement reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

8. International Customers

High Country Gardens serves customers globally.

Your information may be processed, stored, or transferred to countries where our service providers operate. We take reasonable measures to ensure that personal information receives appropriate protection consistent with applicable privacy laws and international privacy standards.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access your personal information.

• The right to request corrections.

• The right to request deletion of personal information.

• The right to restrict certain processing activities.

• The right to object to certain uses of personal information.

• The right to withdraw consent when consent is the legal basis for processing.

To exercise these rights, please contact us using the information provided below.

10. Marketing Communications

If you subscribe to promotional emails, you may receive updates regarding products, seasonal offers, gardening tips, and company news.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting customer support.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

High Country Gardens

209 9th Street South, Watson Lake, YT Y0A 1C0, Canada

Email: support@perennialzoneca.com

We are committed to maintaining transparency and protecting the privacy of every customer who visits and shops with us.