Terms of Service

Welcome to High Country Gardens. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

We are committed to providing a transparent and trustworthy shopping experience for gardeners, plant enthusiasts, and customers seeking high-quality plants and gardening products.

1. Overview

High Country Gardens operates an online retail business specializing in plants, bulbs, pollinator-friendly varieties, native plants, landscaping products, and related gardening items.

These Terms apply to all visitors, customers, and users of our website.

If you do not agree with these Terms, please discontinue use of the website.

2. Definitions

Throughout these Terms:

• "Company," "we," "our," and "us" refer to High Country Gardens.

• "Website" refers to our online store and related services.

• "Customer," "you," and "your" refer to any individual or entity accessing or using the website.

• "Products" refers to all goods offered for sale through the website.

3. Account Responsibilities

You may browse our website without creating an account.

If you create an account, you agree to:

• Provide accurate and complete information.

• Maintain the confidentiality of your account credentials.

• Accept responsibility for activities occurring under your account.

• Notify us promptly of any unauthorized use.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Orders and Contract Formation

All orders are subject to availability and acceptance.

An order confirmation email acknowledges receipt of your order but does not constitute acceptance of the order.

A purchase contract is formed only when your order has been reviewed, processed, and prepared for shipment.

We reserve the right to refuse, cancel, or limit any order for reasons including:

• Product unavailability.

• Pricing errors.

• Suspected fraud.

• Violation of these Terms.

Orders are typically processed within 4–7 business days.

5. Pricing and Payment

All prices displayed on the website are listed in the applicable currency shown at checkout.

We accept the following payment methods:

• Visa

• MasterCard

You authorize us to charge the selected payment method for the full amount of your purchase, including applicable taxes and shipping charges.

In the event of a pricing error, we reserve the right to cancel or adjust affected orders and provide appropriate notice.

6. Shipping and Delivery

We currently serve customers worldwide, excluding:

• Countries and regions within Asia.

• Remote or restricted delivery areas.

Available shipping methods include:

Standard Shipping (DHL/FedEx)

• Delivery Time: 7–14 business days

• Shipping Cost: $12.95

EMS Shipping

• Delivery Time: 12–24 business days

• Shipping Cost: Free for orders over $50

While we work diligently to meet estimated delivery times, shipping dates are estimates and may be affected by weather conditions, customs processing, carrier delays, or other circumstances beyond our control.

For live plants and bulbs, we encourage customers to inspect products promptly upon arrival to ensure the best gardening experience.

7. Returns, Refunds, and Product Quality

Customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• Products must remain in reasonable condition.

• Proof of purchase must be provided.

• Return requests must be submitted within the eligible period.

Processing Time

Returns and exchanges are typically processed within 4–7 business days after the returned item is received.

Refund Timing

Approved refunds will be issued to the original payment method.

Customers generally receive refunds within 2–3 weeks, depending on the policies and processing times of their card issuer.

Product-Specific Quality Assurance

Because our products include live plants, bulbs, and gardening materials, natural variations in size, color, growth stage, and seasonal appearance may occur.

If products arrive damaged during transit, incorrect, or significantly different from the ordered item, customers should contact us promptly with supporting photographs so we can provide assistance.

Quality Guarantee

For plants and gardening products, we offer a fair product quality review process for concerns involving shipping damage, incorrect shipments, or verified product defects.

This quality assurance does not cover:

• Improper planting or care.

• Environmental conditions.

• Weather-related loss after delivery.

• Customer-caused damage.

8. Intellectual Property

All content available on this website is owned by High Country Gardens or its licensors and is protected by applicable intellectual property laws.

This includes:

• Website design

• Logos

• Trademarks

• Product descriptions

• Images

• Graphics

• Text

• Layouts

• Branding materials

No content may be copied, reproduced, distributed, modified, or used without prior written authorization.

User-Generated Content

If you submit reviews, comments, photographs, feedback, or other content, you grant High Country Gardens a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, adapt, display, and distribute such content for business and promotional purposes.

9. Acceptable Use of the Website

You agree not to:

• Use the website for unlawful purposes.

• Infringe upon intellectual property rights.

• Upload viruses, malware, or harmful code.

• Interfere with website operations or security.

• Create fraudulent accounts.

• Submit false orders.

• Attempt unauthorized access to systems or data.

• Resell products in violation of applicable laws or restrictions.

Violations may result in account suspension, order cancellation, or legal action.

10. Disclaimer and Limitation of Liability

We strive to provide accurate information and reliable services; however, the website and products are provided on an "as available" basis.

To the fullest extent permitted by law, High Country Gardens disclaims implied warranties except where such disclaimers are prohibited by law.

Our maximum liability arising from any claim relating to a product, order, or use of the website shall not exceed the amount paid by the customer for the affected order.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or loss of data.

11. Indemnification

You agree to indemnify and hold harmless High Country Gardens, its affiliates, officers, employees, and service providers from claims, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.

• Your misuse of the website.

• Your violation of applicable laws or third-party rights.

12. Changes to These Terms

We may update these Terms from time to time.

Revised versions will be posted on the website with an updated effective date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Yukon Territory and the applicable federal laws of Canada.

Any dispute arising out of or relating to these Terms, the website, or any transaction shall be subject to the exclusive jurisdiction of the courts located within Yukon, Canada, unless otherwise required by applicable consumer protection laws.

15. Contact Information

High Country Gardens

209 9th Street South, Watson Lake, YT Y0A 1C0, Canada

Email: support@perennialzoneca.com

We appreciate your trust and look forward to helping you create beautiful, thriving gardens for years to come.