Shipping policy

Shipping Policy

At High Country Gardens, we are committed to delivering your plants and gardening products safely and efficiently. Every order is carefully prepared to ensure it arrives in excellent condition and ready for your garden.

Order Processing Time

All orders are processed within 4–7 business days before shipment.

During peak seasons or high order volumes, processing may take slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Methods

Standard Shipping (DHL / FedEx)

  • Delivery time: 7–14 business days
  • Shipping fee: $12.95
  • Fast international delivery with tracking available

This option is ideal for customers who prefer faster delivery with reliable courier services.

Free EMS Shipping

  • Delivery time: 12–24 business days
  • Free shipping on orders over $50
  • Economy international shipping with tracking support

This option is ideal for customers who prefer cost-effective delivery.

Shipping Coverage

We ship worldwide, with the exception of:

  • Most countries and regions within Asia
  • Remote or restricted delivery areas

If you are unsure whether we ship to your location, please contact us before placing your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package in real time.

Packaging & Handling

Because we specialize in live plants and gardening products, all items are carefully packaged to reduce movement and protect them during transit.

Our goal is to ensure your plants arrive healthy and ready for planting.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delivery Notes

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for delays caused by customs or local delivery carriers.
  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Contact Us

If you have any questions about shipping, please contact us:

High Country Gardens
209 9th Street South, Watson Lake, YT Y0A 1C0, Canada
Email: support@perennialzoneca.com